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You may contact us toll-free at (888) 673-1808 from 8:30 AM PST - 5:30 PM PST, Monday through Friday, excluding legal holidays.

To report a lost or stolen Preferred Bank debit card, after hours, please call toll-free (888) 297-3416.

If you have questions regarding your Online Bill Payments, please call Bill Payment Support toll-free at (855) 322-6356 between the hours of 7:00 AM PST and 7:00 PM PST.  

At Preferred Bank, we strive to provide our customers with the highest quality of customer service. If you had a less than positive experience with us, we want to hear from you.

Please complete the information below to advise us of your issue/concern.

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